Privacy Policy
At Greengrass.ae, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or use our products and services.
Information We Collect
We may collect the following types of information:
Personal Information
- Name
- Phone number
- Email address
- Address or project location
- Any information provided through contact forms, quotations, or inquiries
Non-Personal Information
- IP address
- Browser type
- Device information
- Pages visited and time spent on the website
- Cookies and usage data
How We Use Your Information
The information we collect may be used to:
- Respond to inquiries and provide quotations
- Process orders and service requests
- Schedule site visits, installations, or deliveries
- Improve our website, services, and customer experience
- Send updates, promotions, or service-related communications (if opted in)
- Comply with legal and regulatory obligations
Cookies & Tracking Technologies
Greengrass.ae uses cookies and similar technologies to:
- Improve website performance and functionality
- Analyze website traffic and user behavior
- Enhance user experience
You can choose to disable cookies through your browser settings; however, some website features may not function properly.
Information Sharing & Disclosure
We do not sell, rent, or trade your personal information.
Your information may be shared only with:
- Trusted service providers involved in service delivery (installation teams, logistics, payment processors)
- Legal authorities when required by law or regulation
All third parties are required to maintain the confidentiality of your information.
Data Security
We implement appropriate technical and organizational measures to protect your personal data against:
- Unauthorized access
- Loss or misuse
- Alteration or disclosure
While we strive to protect your data, no method of transmission over the internet is 100% secure.
Data Retention
We retain personal information only for as long as necessary to:
- Fulfill service and contractual obligations
- Comply with legal and regulatory requirements
- Resolve disputes and enforce policies
Your Rights
You have the right to:
- Request access to your personal data
- Request correction or update of inaccurate information
- Request deletion of your data (subject to legal obligations)
- Withdraw consent for marketing communications
Requests can be made through our official contact channels listed on the website.
Third-Party Links
Our website may contain links to third-party websites. Greengrass.ae is not responsible for the privacy practices or content of external websites. We encourage users to review their privacy policies.
Children’s Privacy
Greengrass.ae does not knowingly collect personal information from children under the age of 18. If such data is identified, it will be removed promptly.
Policy Updates
Greengrass.ae reserves the right to update or modify this Privacy Policy at any time without prior notice. Updates will be effective immediately upon posting on the website.
Legal Compliance
This Privacy Policy is governed by and complies with UAE data protection and consumer protection laws and applicable regulations.
Contact Us
If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please contact us through the official communication channels listed on Greengrass.ae.